New Online Banking System Details

We recently announced a new online banking experience coming March 9, 2020.  We are replacing the current online banking system platform to offer you more robust and user-friendly features.  To make this transition to the new platform a success your action is required.  Please read the following pages carefully and contact us with any questions.  

The transition to our new online banking system requires services within the current system to be unavailable for a brief period before the system is ultimately retired March 6.  The timetable below outlines when you can expect online banking services available.

We are also sending new “Lewis & Clark Bank” EMV chip Visa® debit cards to current cardholders.  Cardholders should receive new cards by February 28 and may activate those cards starting March 7.  Current debit cards will be deactivated on March 9. 
 

SYSTEM	DATE	MESSAGE
ONLINE BANKING	March 2, 2020 at 6am PT	Online Banking Enrollment Deactivated
	March 6, 2020 at 5pm PT	Online Banking System Retired
	March 9, 2020 at 9am PT	NEW Online Banking System Active
ONLINE BILL PAY	March 2, 2020 at 6am PT	Online Bill Pay Deactivated
	March 9, 2020 at 9am PT	NEW Online Bill Pay Active
MOBILE DEPOSIT	March 6, 2020 at 11am PT	Mobile Deposit Deactivated
	March 9, 2020 at 9am PT	NEW Mobile Deposit Active
REMOTE CAPTURE	March 6, 2020 at 5pm PT	Remote Deposit Capture Deactivated
	March 9, 2020 at 9am PT	NEW Remote Deposit Capture Active
MOBILE APP	Active Now	Lewis & Clark Bank Mobile App Available
	March 6, 2020 at 1pm PT	Clatsop Mobile App Read-Only View
	March 9, 2020 at 6am PT	Clatsop Mobile App Deactivated
DEBIT CARDS	February 24, 2020	NEW Debit Cards Mailed
	March 7, 2020 at 1pm PT	New Debit Card Activation Period Begins
	March 9, 2020 at 6am PT	Old Debit Cards Deactivated

ONLINE BANKING SYSTEM DETAILS
Website Address
Online banking has a new website address.  On March 9 you will easily find and be able to bookmark the new website address from our homepage www.lewisandclarkbank.com.

Username / Password
Username and password details were provided directly to customers. Call us if you have questions. 

Account Numbers & Checks
Your account number(s) will not change. You may continue using your Clatsop Community Bank checks and deposit slips although deposit slips will become optional.
Loan Accounts
Loan numbers and payment due dates will not change.  If you do not receive a loan billing statement, experience any difficulty, or have loan questions, please call a Loan Operations team member for help at 503-212-3200.
Automatic Transfers
Automatic transfer services between your Bank and/or Loan accounts will continue in the new system.

Check Images & E-Statements
Any prior check images and e-statements will not be available in the new system.  Please download any information you wish to retain from the Clatsop Community Bank online banking system before February 28.

Transaction History
You will have 18-months of account transaction history in the new system.

Get the Mobile App
The Lewis & Clark Bank mobile app is available and free to download from the App Store and Google Play.  You will be able to login starting March 9.  Delete the Clatsop Community Bank mobile app after March 6.

ONLINE BILL PAY
Clatsop Community Bank bill pay account information will not transfer to the new system.  It is important you prepare a list of your payees, account numbers and recurring payment schedules prior to February 28.  You may enter this information into the new system starting March 9.

Clatsop online bill payment services will be unavailable as of March 2.  To ensure your bills are paid as normal during the upgrade, schedule payments to post by March 5.  New bill payment services will be available for setup March 9.

Please call us if you have questions or need help with online bill pay.

NEW EMV DEBIT CARDS
All active debit cardholders will receive new debit cards by February 28, 2020.  Activate and begin using your new EMV Visa® debit card March 7 after 1pm PT.  Your old debit card will be deactivated March 9 at 6am PT.  PIN information was sent directly to customers. Call us with any questions. 

Important! If you have authorized automatic charges to debit your card, contact the merchant and provide your new debit card number.