New Online Banking System Details

February 27, 2020 - Management

We recently announced a new online banking experience coming March 9, 2020.  We are replacing the current online banking system platform to offer you more robust and user-friendly features.  To make this transition to the new platform a success your action is required.  Please read the following pages carefully and contact us with any questions.  

The transition to our new online banking system requires services within the current system to be unavailable for a brief period before the system is ultimately retired March 6.  The timetable below outlines when you can expect online banking services available.

We are also sending new “Lewis & Clark Bank” EMV chip Visa® debit cards to current cardholders.  Cardholders should receive new cards by February 28 and may activate those cards starting March 7.  Current debit cards will be deactivated on March 9. 
ONLINE BANKING March 2, 2020 at 6am PT Online Banking Enrollment Deactivated
March 6, 2020 at 5pm PT Online Banking System Retired
March 9, 2020 at 9am PT NEW Online Banking System Active
ONLINE BILL PAY March 2, 2020 at 6am PT Online Bill Pay Deactivated
March 9, 2020 at 9am PT NEW Online Bill Pay Active
MOBILE DEPOSIT March 6, 2020 at 11am PT Mobile Deposit Deactivated
March 9, 2020 at 9am PT NEW Mobile Deposit Active
REMOTE CAPTURE March 6, 2020 at 5pm PT Remote Deposit Capture Deactivated
March 9, 2020 at 9am PT NEW Remote Deposit Capture Active
MOBILE APP Active Now Lewis & Clark Bank Mobile App Available
March 6, 2020 at 1pm PT Clatsop Mobile App Read-Only View
March 9, 2020 at 6am PT Clatsop Mobile App Deactivated
DEBIT CARDS February 24, 2020 NEW Debit Cards Mailed
March 7, 2020 at 1pm PT New Debit Card Activation Period Begins
March 9, 2020 at 6am PT Old Debit Cards Deactivated

Website Address
Online banking has a new website address.  On March 9 you will easily find and be able to bookmark the new website address from our homepage

Username / Password
Username and password details were provided directly to customers. Call us if you have questions. 

Account Numbers & Checks
Your account number(s) will not change. You may continue using your Clatsop Community Bank checks and deposit slips although deposit slips will become optional.
Loan Accounts
Loan numbers and payment due dates will not change.  If you do not receive a loan billing statement, experience any difficulty, or have loan questions, please call a Loan Operations team member for help at 503-212-3200.
Automatic Transfers
Automatic transfer services between your Bank and/or Loan accounts will continue in the new system.

Check Images & E-Statements
Any prior check images and e-statements will not be available in the new system.  Please download any information you wish to retain from the Clatsop Community Bank online banking system before February 28.

Transaction History
You will have 18-months of account transaction history in the new system.

Get the Mobile App
The Lewis & Clark Bank mobile app is available and free to download from the App Store and Google Play.  You will be able to login starting March 9.  Delete the Clatsop Community Bank mobile app after March 6.

Clatsop Community Bank bill pay account information will not transfer to the new system.  It is important you prepare a list of your payees, account numbers and recurring payment schedules prior to February 28.  You may enter this information into the new system starting March 9.

Clatsop online bill payment services will be unavailable as of March 2.  To ensure your bills are paid as normal during the upgrade, schedule payments to post by March 5.  New bill payment services will be available for setup March 9.

Please call us if you have questions or need help with online bill pay.

All active debit cardholders will receive new debit cards by February 28, 2020.  Activate and begin using your new EMV Visa® debit card March 7 after 1pm PT.  Your old debit card will be deactivated March 9 at 6am PT.  PIN information was sent directly to customers. Call us with any questions. 

Important! If you have authorized automatic charges to debit your card, contact the merchant and provide your new debit card number.


Tags: Internet, online banking users